Terms & Conditions

Last Updated: 2/24/2025

Welcome to True Hope Service LLC! By accessing and using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Introduction

These Terms & Conditions ("Terms") govern your use of the services provided by True Hope Service LLC ("we," "our," or "us"), located at 436 Fairmount St., Woonsocket, RI 02895. By accessing or using our website (www.truehopeservicellc.com) or engaging in any service we offer, you agree to comply with and be bound by these Terms.

2. Services Provided

True Hope Service LLC offers the following services:

  • Tax Services: Business and personal tax preparation, tax planning, and compliance.

  • Business Consulting: Business process reengineering, strategic planning, and operational improvement.

  • Web Development: Custom website design, e-commerce solutions, digital transformation services, SEO, and analytics.

These services are provided on an hourly rate or project-based pricing, as outlined in your service agreement.

3. Payment Terms

  • Payments for services are due as agreed upon in your service agreement or invoice.

  • We accept payments via [list payment methods: credit card, bank transfer, etc.].

  • Invoices are due within [X] days from the invoice date unless otherwise stated.

  • A late fee of [X]% will be applied to unpaid invoices after [X] days.

4. Refund Policy

  • Tax Services: Refunds are only available for overpayments or service cancellations made within [X] days of initial payment.

  • Consulting & Web Development Services: Refunds are not provided after work has commenced. We encourage you to review the scope of work before signing any agreement.

5. Client Responsibilities

You agree to:

  • Provide accurate and complete information to enable us to deliver our services.

  • Ensure timely payment for services rendered.

  • Communicate any changes in requirements or deadlines as early as possible.

6. Confidentiality & Privacy

We respect your privacy and will not disclose any personal or business-related information to third parties without your consent, unless required by law. Our Privacy Policy outlines how we handle and protect your data.

7. Intellectual Property

  • You retain ownership of any materials you provide to us (e.g., logos, images, content).

  • We retain ownership of any intellectual property we create for you, such as web designs, code, and other deliverables, unless otherwise agreed upon.

  • Any use of our intellectual property (such as using web development work for a different project) is prohibited unless explicitly granted in writing.

8. Limitation of Liability

True Hope Service LLC is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our liability is limited to the amount you paid for the specific service that caused the damage.

9. Dispute Resolution

Any disputes will be resolved through binding arbitration in Woonsocket, Rhode Island. You agree to submit any claims to arbitration rather than through a court proceeding.

10. Termination

We reserve the right to terminate or suspend services if you breach these Terms or fail to make payments. You may terminate services by notifying us in writing at truehopeserve@gmail.com or rijo@truehopeservice.com.

11. Changes to Terms

True Hope Service LLC reserves the right to update these Terms at any time. Changes will be posted on our website, and the updated Terms will be effective immediately upon posting.

12. Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to its conflict of laws principles.

13. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: truehopeserve@gmail.com or rijo@truehopeservice.com

  • Phone: (401) 255-7804